Licensed Teamviewer disconnects after 5 minutes

lholloway
lholloway Posts: 2
edited October 2023 in General questions

I have teamview business version that I installed yesterday. Version 14 installed on both my computer and the office computer. Very frustrating.

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Best Answer

  • Ying_Q
    Ying_Q Posts: 2,592 Moderator ☑
    Answer ✓

    Hi @lholloway,

    Thank you for your post.

    If you are a licensed customer, kindly check whether your license has been successfully activated with your TeamViewer account, then login your licensed TeamViewer account on TeamViewer client for licensed uses please. For more information on license activation, feel free to learn more about How to activate your license or simply contact TeamViewer Support Team for further assistance.

    Hope this information is helpful.

    Ying_Q

     

      

    Community Moderator/中文社区管理员

Answers

  • Ying_Q
    Ying_Q Posts: 2,592 Moderator ☑
    Answer ✓

    Hi @lholloway,

    Thank you for your post.

    If you are a licensed customer, kindly check whether your license has been successfully activated with your TeamViewer account, then login your licensed TeamViewer account on TeamViewer client for licensed uses please. For more information on license activation, feel free to learn more about How to activate your license or simply contact TeamViewer Support Team for further assistance.

    Hope this information is helpful.

    Ying_Q

     

      

    Community Moderator/中文社区管理员
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