The password you have entered is invalid, please try again

Bazsl
Bazsl Posts: 10 ✭✭
in General questions

When I click on one computer under My Computers I get the error dialog in the subject line. If I enter the password the connection is established. This only happens on one computer. What must I do to fix this? Thanks.

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Comments

  • JeanK
    JeanK Posts: 6,984 Community Manager 🌍

    Hello @Bazsl,

    Thank you for your message and welcome to the TeamViewer Community! ?

    I suggest you to delete the computer from the list and add it back again.
    This might fix the issue. 

    I hope this could help. ?

    If not, do not hesitate to ask your questions here. ?

    Best regards

    Jean

    Community Manager

  • Bazsl
    Bazsl Posts: 10 ✭✭

    Sorry but I am a TeamViewer novice. Where should I delete the computer? On the Web site? If so, how? I tried to find a way to delete the computer on the Web site and could not find a Delete option. Thanks for your help.

  • JeanK
    JeanK Posts: 6,984 Community Manager 🌍

    Hello @Bazsl,

    I mean deleting the computer from your Computers and Contacts list.

    I made this little GIF to show you:

    Delete a computer from C&C.gif

    Let me know how it goes. ?

    Best regards

    Jean

    Community Manager

  • Wahaj
    Wahaj Posts: 1 ✭

    The solution showed above is not helpful. Please tell me the other solution for this invalid password address

  • EnriMoizo
    EnriMoizo Posts: 2 ✭✭

    Same problem here, i'm 500km away and after 5 days, today the password of my remote pc looks changed.... it says Password invalid, i tried with chrome web app too, it refuses the password i was using in these days... i need to connect to my office PC and i can't ... GG Teamviewer

  • KMNug53
    KMNug53 Posts: 7 ✭✭

    Hi Jean K,

    I just wanted to let you know that your suggestion of deleting and re-adding the computer worked for me.

    Thank you,

    -Kevin N.

Trustpilot

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