Two Step Authentication Issue

auhing
auhing Posts: 1
in General questions

There seems to be somethingwrong with the two factor authentication system.  I was trying to log into my account, and it kept saying that the passcode was wrong, so I decided to disable it using my backup code.  Everything went fine with that process, so I decided to log back into my account through the website and re-setup my two step authentication.  It brought be to the page with the QR code as normal, but when it asked me to enter a code to verify, it kept saying that it was wrong.  I tried this 6 different times (with 6 different QR codes), and it never worked.

Comments

  • Scotty
    Scotty Posts: 493 Staff member 🤠

    Hi auhing,

    Thanks for posting!

    It sounds like the time on your device is incorrect.

    The code is generated by time and a code, so if the time is out by as little as 30 seconds, this will make the code invalid. Please make sure the time and date are absolutely correct.

    -Scotty

    Senior Moderator
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