Unable to MFA/2FA - No recovery code

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Posted by
Henagon

Unable to MFA/2FA - No recovery code

Can a moderator or support person contact me so I can delete my account in order to free up my email address so I can sign up again? Had to replace my old phone and lost my token. Just need to add my mom and aunt back in so not like it's my work account with a ton of machines.

My own fault for not saving the recovery code when I enabled MFA.

Thanks in advance.

1 Accepted Solution

Accepted Solutions
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Posted by Moderator Moderator
Moderator
Solution

Re: Unable to MFA/2FA - No recovery code

Hello @Ashaemon,

Thank you for your message and welcome in the TeamViewer Community! 🙌

You will find how to proceed here: Re: Unable To Disable 2fa even with the Recovery code 

Best,

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.

View solution in original post

1 Reply
Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: Unable to MFA/2FA - No recovery code

Hello @Ashaemon,

Thank you for your message and welcome in the TeamViewer Community! 🙌

You will find how to proceed here: Re: Unable To Disable 2fa even with the Recovery code 

Best,

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.

View solution in original post