Unable to activate license.

shim1
shim1 Posts: 1
in General questions

license could not be activated if it is not shown on your account, please contact our support

This error occurs when enter an ID after clicking the link in the purchase confirmation email.

Even if I try to issue a ticket, there is no mail that appears to be a license.

Comments

  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]

    Hi @shim1 ,

    Thank you for your post.

    Since you have purchased a license, I have created a support ticket for you in order to activate your license.

    Our support team will contact you as soon as possible.

    Best regards,
    Yuri

    Former Japanese Community Moderator
  • melissa9
    melissa9 Posts: 2

    Hi Yuri,

    I have this exact same problem, also unable to get my own support ticket with the license number on my invoice.

    Could you assist?

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