Posted by mtsted
Photon

Unable to cancel subscription

There is no where in your portal to cancel membership, and your support line goes to an ad for a cruise line ATM, I disabled the rebill in paypal, and am now recieving harassing emails.  Been trying to cancel on and off for months now.

1 Accepted Solution

Accepted Solutions
Posted by Senior Moderator Senior Moderator
Senior Moderator
Solution

Re: Unable to cancel subscription

Hello @mtsted

Thank you for your post.

Please PM me the number you are calling where you hear an ad for a cruise. I have verified our lines are operational at this moment.

Regarding your cancellation, please also PM your invoice and contact info so we may have a representative reach out to you.

Thanks in advance!

Josh P.
Senior Moderator

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6 Replies
Posted by Senior Moderator Senior Moderator
Senior Moderator
Solution

Re: Unable to cancel subscription

Hello @mtsted

Thank you for your post.

Please PM me the number you are calling where you hear an ad for a cruise. I have verified our lines are operational at this moment.

Regarding your cancellation, please also PM your invoice and contact info so we may have a representative reach out to you.

Thanks in advance!

Josh P.
Senior Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below.

You can also say thanks by clicking on the Thumbs Up button!

Thanks for being an active member of our Community!

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Posted by renecito10
Photon

Re: Unable to cancel subscription

me neither, usually when a bill of over $2,000 is going to renew you get a reminder about it before kicking in,

there is nowhere to cancel the account, calling is a no.

I had to cancel my paypal and credit card so they dont auto renew.

 

Highlighted
Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Unable to cancel subscription

Hello @renecito10 

Thank you for your post.

Regarding cancellation, you can reach out to our licensing team directly via the phone so we may further assist.

Should you be unable to call, you can also submit a ticket directly using your licensed TeamViewer account.

Should there still be any issue reaching us, feel free to message a moderator on here and we can have a representative reach out to you directly.

Hope this helps!

Josh P.
Senior Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below.

You can also say thanks by clicking on the Thumbs Up button!

Thanks for being an active member of our Community!

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Posted by tradegde
Photon

Re: Unable to cancel subscription

I also had a forced renewal. In my case Teamviewer hid the automatic renewal at the bottom of the original invoice so I didn't know. They didn't put it in the original e-mail and there was no reminder notice. As a result I got stuck with another years subscrition that Teamviewer forced on me, even though I no longer use the product.

Even when I am in contact with support and I have asked five times they have still not confirmed that it has been cancelled.


Posted by CGJR
Henagon

Re: Unable to cancel subscription

This is intentional. They want you to struggle to cancle. This is a very untrustworth company.

Posted by CGJR
Henagon

Re: Unable to cancel subscription

What was the resolution. I am going to contact my credit card company today to discuss since they will not let me cancle  because i contacted them 20 days prior not 28 days prior.