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Posted by
Henagon

Unable to connect

Whenever I try to connect to another TeamViewer I get the error message "Connection not authorized". Customer support has already tried to reset my ID, but it had no affect.

Please give me some support here!!

2 Replies
2 Replies
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Posted by Moderator Moderator
Moderator

Re: Unable to connect

Hello @dsntaylor325,

Thank you for your message and welcome to the TeamViewer Community! 🙌

The remote computer you are trying to connect to might have a Black or Whitelist enabled, which is blocking you.

Could you please check in the TeamViewer options and see if it is the case?

To do so, please click on Extras → Options → Security and click next to Black and Whitelist, click on Configure

Best regards

Jean

French Community Moderator
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Posted by
Henagon

Re: Unable to connect

This is not the issue. The message I keep getting when I try to use TeamViewer is "Connection not authorized". The indicates some kind of disablement coming from the TeamViewer team. From the message I can't tell what the problem is and I can't get any help from TeamViewer customer support.