Posted by mihelpatwork
Henagon

Unable to download quick support application - "Application Not Available in your country"

Unable to download quick support application - Google play says "this application not available in your country" - Are there any limitations on publishing this app?

10 Replies
Posted by TeamViewer Staff
TeamViewer Staff

Re: Unable to download quick support application - "Application Not Available in your country&q

Hi mihelpatwork

Thanks for posting!

Could you advise the particular country you are in?

Thank you

Highlighted
Posted by mihelpatwork
Henagon

Re: Unable to download quick support application - "Application Not Available in your country&a

Ireland users are unable to download this application. Dublin

8 Replies
Posted by TeamViewer Staff
TeamViewer Staff

Re: Unable to download quick support application - "Application Not Available in your country&a

Hi mihelpatwork,

Thanks for the update.
Im not quite sure why this message would be displayed for a user in Ireland.
Would it be possible to take a screen shot of the message and confirm the link that you are trying to download from?

Thanks again

Yuhi

Posted by Arun_03
Henagon

Re: Unable to download quick support application - "Application Not Available in your country&a

PlayStore Quick support screen shot

Posted by Arun_03
Henagon

Re: Unable to download quick support application - "Application Not Available in your country&a

Quicksupport.jpg

Posted by TeamViewer Staff
TeamViewer Staff

Re: Unable to download quick support application - "Application Not Available in your country&a

Thanks for the screenshot.
This particular app seems to be our previous version. (QuickSupport for Samsung)
Could you please try and download the base "TeamViewer QuickSupport" as this will now work with Samsung devices. 

Let us know how it goes.

Thanks again

Posted by Arun_03
Henagon

Re: Unable to download quick support application - "Application Not Available in your country&a

Hi, 

In few cases, manual download works but this will not be the permanent solution, when it comes to end-user support. Are there any changes made on this app? "Quick support for samsung"

 "TeamViewer QuickSupport" is common for all the android device. But we are pointing samsung users to install "Quick supoport for samsung" and Non-samsung users to "TeamViewer quick supoport", We don't have any access to change the trigger to "Quick support for SAMSUNG". 

It would be great, if you could help in this

Thanks, 

Arun

 

Posted by Arun_03
Henagon

Re: Unable to download quick support application - "Application Not Available in your country&a

Is there any update on my previous request.?

Thanks, 
Arun

Posted by TeamViewer Staff
TeamViewer Staff

Re: Unable to download quick support application - "Application Not Available in your country&a

Hi Arun,

As the Samsung app is now outdated and has been replaced by the main QuickSupport app, the "QuickSupport for Samsung" application is no longer available.
Instead of pointing the Samsung users to the "QuickSupport for Samsung" app, you will need to redirect the users to the "TeamViewer QuickSupport" app on the Play store.

Thanks,

Yuhi

Posted by Arun_03
Henagon

Re: Unable to download quick support application - "Application Not Available in your country&a

Thanks Yuhi, I will verify the redirection functionality and get back to you. 

Arun