Unable to download quick support application - "Application Not Available in your country"

mihelpatwork
mihelpatwork Posts: 3
in General questions

Unable to download quick support application - Google play says "this application not available in your country" - Are there any limitations on publishing this app?

Comments

  • Jackinabox
    Jackinabox Posts: 41 Staff member 🤠

    Hi mihelpatwork

    Thanks for posting!

    Could you advise the particular country you are in?

    Thank you

  • mihelpatwork
    mihelpatwork Posts: 3

    Ireland users are unable to download this application. Dublin

  • Jackinabox
    Jackinabox Posts: 41 Staff member 🤠

    Hi mihelpatwork,

    Thanks for the update.
    Im not quite sure why this message would be displayed for a user in Ireland.
    Would it be possible to take a screen shot of the message and confirm the link that you are trying to download from?

    Thanks again

    Yuhi

  • Arun_03
    Arun_03 Posts: 6

    PlayStore Quick support screen shot

  • Arun_03
    Arun_03 Posts: 6

    Quicksupport.jpg

  • Jackinabox
    Jackinabox Posts: 41 Staff member 🤠

    Thanks for the screenshot.
    This particular app seems to be our previous version. (QuickSupport for Samsung)
    Could you please try and download the base "TeamViewer QuickSupport" as this will now work with Samsung devices. 

    Let us know how it goes.

    Thanks again

  • Arun_03
    Arun_03 Posts: 6

    Hi, 

    In few cases, manual download works but this will not be the permanent solution, when it comes to end-user support. Are there any changes made on this app? "Quick support for samsung"

     "TeamViewer QuickSupport" is common for all the android device. But we are pointing samsung users to install "Quick supoport for samsung" and Non-samsung users to "TeamViewer quick supoport", We don't have any access to change the trigger to "Quick support for SAMSUNG". 

    It would be great, if you could help in this

    Thanks, 

    Arun

     

  • Arun_03
    Arun_03 Posts: 6

    Is there any update on my previous request.?

    Thanks, 
    Arun

  • Jackinabox
    Jackinabox Posts: 41 Staff member 🤠

    Hi Arun,

    As the Samsung app is now outdated and has been replaced by the main QuickSupport app, the "QuickSupport for Samsung" application is no longer available.
    Instead of pointing the Samsung users to the "QuickSupport for Samsung" app, you will need to redirect the users to the "TeamViewer QuickSupport" app on the Play store.

    Thanks,

    Yuhi

  • Arun_03
    Arun_03 Posts: 6

    Thanks Yuhi, I will verify the redirection functionality and get back to you. 

    Arun

  • erikzweig4
    erikzweig4 Posts: 2 ✭✭

    hello Yuhi,

    am having issue installing Team viewer on my MacBook Pro 2022 it say not available in your country

  • .Carol.fg.
    .Carol.fg. Posts: 1,066 Moderator ☑

    Hi @erikzweig4 ,

    Welcome, and thanks for reaching out to our Community!

    May I ask what country are you in?

    If you're in Russia, please check our Press Release statement for clarification.

    Let us know if you need further help. 🙋‍♀️

    Best, Carol


    Portuguese Community Moderator

  • erikzweig4
    erikzweig4 Posts: 2 ✭✭

    Hello Carol,


    thank you for your response its being installed in Nigeria

  • .Carol.fg.
    .Carol.fg. Posts: 1,066 Moderator ☑

    Hi @erikzweig4 ,

    Thanks for the information!

    Could you please try to download the TeamViewer Full Client from the link: https://www.teamviewer.com/en/download/macos/

    Let us know if the issue persists.

    Best, Carol


    Portuguese Community Moderator

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