Unable to download quick support application - "Application Not Available in your country"

[mihelpatwork]

Unable to download quick support application - Google play says "this application not available in your country" - Are there any limitations on publishing this app?

[Yuhi]

Hi mihelpatwork

Thanks for posting!

Could you advise the particular country you are in?

Thank you

[mihelpatwork]

Ireland users are unable to download this application. Dublin

[Yuhi]

Hi mihelpatwork,

Thanks for the update.
Im not quite sure why this message would be displayed for a user in Ireland.
Would it be possible to take a screen shot of the message and confirm the link that you are trying to download from?

Thanks again

Yuhi

[Arun_03]

[Arun_03]

[Yuhi]

Thanks for the screenshot.
This particular app seems to be our previous version. (QuickSupport for Samsung)
Could you please try and download the base "TeamViewer QuickSupport" as this will now work with Samsung devices. 

Let us know how it goes.

Thanks again

[Arun_03]

Hi, 

In few cases, manual download works but this will not be the permanent solution, when it comes to end-user support. Are there any changes made on this app? "Quick support for samsung"

 "TeamViewer QuickSupport" is common for all the android device. But we are pointing samsung users to install "Quick supoport for samsung" and Non-samsung users to "TeamViewer quick supoport", We don't have any access to change the trigger to "Quick support for SAMSUNG". 

It would be great, if you could help in this

Thanks, 

Arun

[Arun_03]

Is there any update on my previous request.?

Thanks, 
Arun

[Yuhi]

Hi Arun,

As the Samsung app is now outdated and has been replaced by the main QuickSupport app, the "QuickSupport for Samsung" application is no longer available.
Instead of pointing the Samsung users to the "QuickSupport for Samsung" app, you will need to redirect the users to the "TeamViewer QuickSupport" app on the Play store.

Thanks,

Yuhi

[Arun_03]

Thanks Yuhi, I will verify the redirection functionality and get back to you. 

Arun