Unable to recover Username and Password of Teamviewer

HusseinD123
HusseinD123 Posts: 4
in General questions

Hi there,

My pc crashed about 2-3 weeks ago and had it reinstalled now i cannot find my username and password. Please can you kindly assist.

Thanks

Best Answer

Answers

  • Natascha
    Natascha Posts: 1,591 Moderator ☑

    Hi @HusseinD123 

    Thank you for your post.

    Please find all relevant information in the following article: All about passwords

    Normally, you sign in with your email address. 

    Hope this yould help. 

    Wish you a great Wednesday. 

    All the best,
    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • HusseinD123
    HusseinD123 Posts: 4

    Hi Natasha

    Firstly, Thank you for your prompt and amazingly quick response, 5 stars for such quick service.

    I've tried my current e-mail address and several other e-mail addresses however the system keeps saying sorry we could not like your e-mail address to a license.

    My company Imperial purchased a license last year in November and it expires in October 2019.

    Please can you advise how I can retrieve my credentials. If you need me to attach informaiton related to the purchase I can do so.

    Kindest Regards

    @Natascha wrote:

    Hi @HusseinD123 

    Thank you for your post.

    Please find all relevant information in the following article: All about passwords

    Normally, you sign in with your email address. 

    Hope this yould help. 

    Wish you a great Wednesday. 

    All the best,
    Natascha

    @Natascha wrote:

    Hi @HusseinD123 

    Thank you for your post.

    Please find all relevant information in the following article: All about passwords

    Normally, you sign in with your email address. 

    Hope this yould help. 

    Wish you a great Wednesday. 

    All the best,
    Natascha

     

  • HusseinD123
    HusseinD123 Posts: 4

    Hi Natasha,

    Please kindly ignore my Accept as a Solution response.

    I'm having a rough couple of days.

    Thanks

  • Natascha
    Natascha Posts: 1,591 Moderator ☑

    Hi @HusseinD123 

    Thank you very much for the nice reply :) 

    Can you please provide your email address or the latest invoice number in a personal message? 

    Looking forward to your message and wish you a great day. 

    All the best,
    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • HusseinD123
    HusseinD123 Posts: 4

    Hi Natascha,

    How do I go about sending my information via a private message?

    Thanks

  • Natascha
    Natascha Posts: 1,591 Moderator ☑

    You can simply click on my account and then on Send private message :)

    Kind regards, 
    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

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