Posted by HusseinD123
Henagon

Unable to recover Username and Password of Teamviewer

Hi there,

My pc crashed about 2-3 weeks ago and had it reinstalled now i cannot find my username and password. Please can you kindly assist.

Thanks

7 Replies
1 Accepted Solution

Accepted Solutions
Posted by Moderator Moderator
Moderator
Solution

Re: Unable to recover Username and Password of Teamviewer

Hi Hussein, 

Thank you for the private message an all provided information.

Can you please try again to sign in with the correct email address? The license should be active.

If you don't remember your password, you have also the possibility to reset the password here:2019-07-03 11_45_22-TeamViewer Management Console.png

Please let me know if there are any further questions :)

Have a great day and all the best,
Natascha

7 Replies
Posted by Moderator Moderator
Moderator

Re: Unable to recover Username and Password of Teamviewer

Hi @HusseinD123 

Thank you for your post.

Please find all relevant information in the following article: All about passwords

Normally, you sign in with your email address. 

Hope this yould help. 

Wish you a great Wednesday. 

All the best,
Natascha

Posted by HusseinD123
Henagon

Re: Unable to recover Username and Password of Teamviewer

Hi Natasha

Firstly, Thank you for your prompt and amazingly quick response, 5 stars for such quick service.

I've tried my current e-mail address and several other e-mail addresses however the system keeps saying sorry we could not like your e-mail address to a license.

My company Imperial purchased a license last year in November and it expires in October 2019.

Please can you advise how I can retrieve my credentials. If you need me to attach informaiton related to the purchase I can do so.

Kindest Regards


@Natascha wrote:

Hi @HusseinD123 

Thank you for your post.

Please find all relevant information in the following article: All about passwords

Normally, you sign in with your email address. 

Hope this yould help. 

Wish you a great Wednesday. 

All the best,
Natascha



@Natascha wrote:

Hi @HusseinD123 

Thank you for your post.

Please find all relevant information in the following article: All about passwords

Normally, you sign in with your email address. 

Hope this yould help. 

Wish you a great Wednesday. 

All the best,
Natascha


 

Posted by HusseinD123
Henagon

Re: Unable to recover Username and Password of Teamviewer

Hi Natasha,

Please kindly ignore my Accept as a Solution response.

I'm having a rough couple of days.

Thanks

Posted by Moderator Moderator
Moderator

Re: Unable to recover Username and Password of Teamviewer

Hi @HusseinD123 

Thank you very much for the nice reply :) 

Can you please provide your email address or the latest invoice number in a personal message? 

Looking forward to your message and wish you a great day. 

All the best,
Natascha

Posted by HusseinD123
Henagon

Re: Unable to recover Username and Password of Teamviewer

Hi Natascha,

How do I go about sending my information via a private message?

Thanks

Posted by Moderator Moderator
Moderator

Re: Unable to recover Username and Password of Teamviewer

You can simply click on my account and then on Send private message :)

Kind regards, 
Natascha

Posted by Moderator Moderator
Moderator
Solution

Re: Unable to recover Username and Password of Teamviewer

Hi Hussein, 

Thank you for the private message an all provided information.

Can you please try again to sign in with the correct email address? The license should be active.

If you don't remember your password, you have also the possibility to reset the password here:2019-07-03 11_45_22-TeamViewer Management Console.png

Please let me know if there are any further questions :)

Have a great day and all the best,
Natascha