Upgrading TeamViewer using client ID

OwenAhmed
OwenAhmed Posts: 1
in General questions

Hello,

I am trying to upgrade user computers from Teamviewer v11 to Teamviewer v15. Currently all the user's are associated with out business account(v11) and recently we got a corporate license(v15). All the client computers are still in v11, I do have their ID. Can I upload all of their ID to the new teamviewer account at once, instead of adding them 1 by 1. Also, is there anyway I can force update their teamveiwer to v15 all at once.

Tagged:

Comments

  • JeanK
    JeanK Posts: 6,984 Community Manager 🌍

    Hello @OwenAhmed,

    Thank you for your message. ?

    If your devices are assigned to your account, you can force an automatic update on your devices via TeamViewer policy.

    We explain how to set up a TeamViewer policy in this Knowledge Base article right here: How to add a new settings policy 

    I hope this could help. ?

    If not, do not hesitate to ask your questions here. ?

    Best regards

    Jean

    Community Manager

Trustpilot

Categories

This Week's Leaders