Urgent : No receiving of an email after purchasing

Hello, I purchased a license  days ago which was payed by credit card.

I didn't recieved any email till now !

 

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Comments

  • Esther
    Esther Posts: 4,052 Former Community Manager

    Hi @Kathleen3 

    I am sorry for the delay.

    We are working hard on releasing all orders as fast as possible. If you do not receive the mail within the next minutes, please send me a PM with your 

    • Company name
    • Full name
    • Email address 

    you used for the purchase.

    Thanks, Esther

     

    Former Community Manager

  • i also purchases a license and ahve not recieved any emails 

    .

     

    Stewart Gosbee

  • Hello Esther,

    I received now the mail with the invoice.

    I'm now waiting for the activation mail . :-)

    Already a big thanks for solving the issue .

    Kind regards,

    Kathleen

  • Esther
    Esther Posts: 4,052 Former Community Manager

    Hi @StewartGosbee 

    Ok - thanks!

    Same procedure.

    best, Esther

    Former Community Manager

  • me to!

  • Hello ,

     

    I still didn't receive the activation link !