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Posted by rok
Trigon

Use licensed account on a un-licensed device

Hi,

Is it possible to use a licensed account (Business) on a device (smartphone in my case, just login into the account to see computers status), that is not listed in the 3 allowed devices?  I mean .. with all the expected limitations..

I was able to to do that, but seems not to work anymore after a recent update.. anyone confirm?

Thank You

 

 

1 Accepted Solution

Accepted Solutions
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Posted by Former Staff Jonathan
Former Staff
Solution

Re: Use licensed account on a un-licensed device

Hi Guys,

@sinmoverte, Thanks for your help so far.

@rok, thanks for your post and it sounds like you have a Business license subscription.

In previous versions for the Business license you were able to activate your license on 3 workstations by manually activating the license or adding a new machine to your license through the Management Console.

With Version 13 Business license, the license is activated on your account, then signing into your account on any device will activate the license and make it a licensed version. 

In your scenario with your current licensing, if you like to use mobile phone occasionally, once you sign into your account on the phone it will want to register it as a licensed device.

You can manage your licensed devices by logging into your Management Console and clicking on your Profile Name>Edit Profile>License. In the license view you will be able to deactivate any devices that you do not want to use with your license.

Hope ths is helpful,

Jonathan

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1 Reply
4 Replies
Posted by sinmoverte
Digon

Re: Use licensed account on a un-licensed device

Hi Rok!

I have a Business TV 12 licence, Teamviewer app installed on my iPhone (iOS 11.2.1 and  13.0.89402 CL app version). This device was never listed on the "3 authorized devices". 

But I'm able to see all of my customers' computers on the list and their online status.

So I'm not able to reproduce your issue. Maybe uninstalling and installing app again? (yeah, I know, very tipical IT solution) :P

Or maybe you can give us more information about the mobile app (Android maybe, etc)?

Best regards

Alfonso

 

Posted by rok
Trigon

Re: Use licensed account on a un-licensed device

My app is version 13.0.8183, android. I was able to do what you do until few days ago, I think a recent update broke it. I did it for the last year..

Now, I can't login, I receive an error stating that the number of the maximum installation allowed as been reached..

Highlighted
Posted by Former Staff Jonathan
Former Staff
Solution

Re: Use licensed account on a un-licensed device

Hi Guys,

@sinmoverte, Thanks for your help so far.

@rok, thanks for your post and it sounds like you have a Business license subscription.

In previous versions for the Business license you were able to activate your license on 3 workstations by manually activating the license or adding a new machine to your license through the Management Console.

With Version 13 Business license, the license is activated on your account, then signing into your account on any device will activate the license and make it a licensed version. 

In your scenario with your current licensing, if you like to use mobile phone occasionally, once you sign into your account on the phone it will want to register it as a licensed device.

You can manage your licensed devices by logging into your Management Console and clicking on your Profile Name>Edit Profile>License. In the license view you will be able to deactivate any devices that you do not want to use with your license.

Hope ths is helpful,

Jonathan

Did my reply answer your question? Accept it as a solution to help others, Thanks.
1 Reply
Posted by rok
Trigon

Re: Use licensed account on a un-licensed device

That should be the point.. I had TW12 Business licence before, after upgrade to TW13 Business is no more possible to use occasionally other un-licensed devices.

Thank you