Highlighted
Posted by markachus
Henagon

Version 12 for Mac Installs version 11

Hello,

I'm trying to update in my Mac Book (OSX 10.7.5) from Teamviewer version 11 to 12, but when downloading it from the official link it always ends installing 11.0.73955. Therefore, I cannot connect to clients that have version 12 installed :smileysad:

Could you please help me with?

Thank You very much

 

2 Replies
1 Accepted Solution

Accepted Solutions
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Version 12 for Mac Installs version 11

Hi markachus,

 If you run OSX 10.7.X on your Mac, the latest version you can get is the version 11 - this is for compatibility reason.

In your case, you have two options :
- upgrade your OSX to be able to use TeamViewer 12
-Download an older version (version 11) on the partner's side

Julia
Senior Support Engineer - 2nd level Support
Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button.
2 Replies
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Version 12 for Mac Installs version 11

Hi markachus,

 If you run OSX 10.7.X on your Mac, the latest version you can get is the version 11 - this is for compatibility reason.

In your case, you have two options :
- upgrade your OSX to be able to use TeamViewer 12
-Download an older version (version 11) on the partner's side

Julia
Senior Support Engineer - 2nd level Support
Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button.
Posted by markachus
Henagon

Re: Version 12 for Mac Installs version 11

Thank you for your reply Julia.
Since I didn't get a message about compatibility I got mixed up and thought it was a wrong link issue.

In my case, 11 is the higher version I'm able to install in my mac (2008) because I also have the latest OS that runs in it :(

Greetings