Posted by Keith2
Henagon

Wake On LAN

I have Teamviewer on my Mac running OSX Mojave and I use the ios app to access the computer. Everything worked fine until recently. Now if the home computer is asleep, all I get on the ios app is a black screen and a curser. But the home computer never wakes.  I haven't changed any settings.  What can I do?

14 Replies
Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Wake On LAN

Dear @Keith2,

Thank you for your post.

Can you please unassign the device from your account and set the Wake on LAN again?
On the following page, you can find the detailed manual for Wake on LAN:
https://www.teamviewer.com/en/documents/

Please don't forget to configure the network card for the MacOS.

Let me know, if you have any questions. 

Best,
Natascha

Posted by Jimmo654
Henagon

Re: Wake On LAN

Hi Natascha,
I have similar problem. Windows 10, I get a "Failed to wake up (computer name). The device cannot be reached directly and no neighbor is available. Tried unassign/reset WOL. Nothing.

It occurs on twoWin10 computers on my network that both worked perfectly for nearly a year. This problem began about a month ago. Pls help!!
Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Wake On LAN

Hi @Jimmo654,

Thanks for your post. 

How do you wake up the devices? With a TeamViewer ID in the same network or via the firewall? 

Thanks in advance and best,
Natascha

Posted by Jimmo654
Henagon

Re: Wake On LAN

Hi Natascha,

I generally wake via the firewall.  However, the problem is the same whether I attempt to wake a computer in my network behind the firewall or from the outside.  

Thanks for your response.  Is there any chance you can send an email to let me know you've posted?  I stumbled on your response by chance.  Thanks again!

Jim

Posted by Keith2
Henagon

Re: Wake On LAN

I tried unassigning the computer then reassigning it.
Went through the wake on LAN directions and attempted to wake w/both the team viewer id & public access.
Still won’t wake.
If the computer is already awake then there’s no trouble connecting though.
Posted by Jimmo654
Henagon

Re: Wake On LAN

Natascha??  Over??

Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Wake On LAN

Dear @Jimmo654 @Keith2,

Thanks for your posts and sorry for my late response. :)

Have you tried it with another Wake on LAN function? I mean not via TeamViewer?

Have a nice day,
Natascha

Posted by markec
Electron

Re: Wake On LAN

Hi Natacha
I have the same problem with this ˝Failed to wake up ... The device cannot be reached directly and no neighbor is available˝... before it was working without any of these problems.
I tried with another WakeOnLan program as you proposed and it worked OK.
So it seems that it might be a problem with Teamviewer.

Br,
Marko

Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Wake On LAN

Posted by Jimmo654
Henagon

Re: Wake On LAN

Phew!  Glad to hear from you.  Not sure what you mean by "another".  Can you mention names?  Thanks.

Posted by markec
Electron

Re: Wake On LAN

I downloaded a simple program that I found on web with which it worked.
Its called Nirsoft WakeMeOnLan.

Posted by Jimmo654
Henagon

Re: Wake On LAN

Got WakeMeOnLan.and it works!  Thanks to both you and Marko, Natascha!

Highlighted
Posted by Keith2
Henagon

Re: Wake On LAN

I have not. TeamViewer used to work. It works fine if the computer is already awake
1 Reply
Posted by cpufox
Henagon

Re: Wake On LAN

I have this issue also. It use to work with Teamviewer until a few months ago. No issues with WOL using other software with the target MAC.