Where can I get help about blocked licence?

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Posted by
Henagon

Where can I get help about blocked licence?

Hello,

due to misunderstanding in accounts our invoice was not paid and license got blocked. Now our invoice is paid over 7 days ago, but license still blocked. Cannot open ticket since license blocked, have called to Teamviewer support phone number whole day - no answer. Tried all other numbers on invoice - no one is answering. So how can i contact someone to resolve this issue? 

Aivar

 

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1 Accepted Solution

Accepted Solutions
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Posted by
Henagon
Solution

Re: Where can I get help about blocked licence?

Okay, finally I got to speak to phone support and my license was unblocked. Trick was to call Nederland’s support line number, there is a waiting line. German phone support is totally useless, just says that all representatives are busy and please call later. And later. And later. So, after 30 minutes on waiting on Nederland’s support line I finally got to speak and after checking the invoice status my license was unblocked. I am really surprised how hard is to get to speak to someone in TeamViewer if you are in trouble and need fast solution.

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1 Reply
Highlighted
Posted by
Henagon
Solution

Re: Where can I get help about blocked licence?

Okay, finally I got to speak to phone support and my license was unblocked. Trick was to call Nederland’s support line number, there is a waiting line. German phone support is totally useless, just says that all representatives are busy and please call later. And later. And later. So, after 30 minutes on waiting on Nederland’s support line I finally got to speak and after checking the invoice status my license was unblocked. I am really surprised how hard is to get to speak to someone in TeamViewer if you are in trouble and need fast solution.

View solution in original post