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Posted by
Henagon

Windows XP and Teamviewer

We have a company license for Teamviewer and most of our Windows 7 and Windows 10 machines have auto updated to Version 15.  Our Windows XP SP2 systems  and we have many due to hardware necessity can be connected to from our company TV15 systems.  We have an OEM supplier who needs to connect to one of our XP Systems, but when they try to use TV15 and the ID/Password they get a "cannot connect because target system is using older version".  What are the ways this can be resolved?

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Posted by Senior Moderator Senior Moderator
Senior Moderator
Solution

Re: Windows XP and Teamviewer

Hello @RLightfoot 

Thanks for your post.

Is the OEM supplier also making a connection from a licensed account?

Connections to older versions of TeamViewer are possible for any licensed users; however, if an unlicensed/free account attempts to connect to an older version, they would see this alert; in 2018 we asked all free users to update to the latest version, meaning connections to older versions of TeamViewer wouldn't be possible without a license.

Josh P.
Senior Moderator

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Posted by Senior Moderator Senior Moderator
Senior Moderator
Solution

Re: Windows XP and Teamviewer

Hello @RLightfoot 

Thanks for your post.

Is the OEM supplier also making a connection from a licensed account?

Connections to older versions of TeamViewer are possible for any licensed users; however, if an unlicensed/free account attempts to connect to an older version, they would see this alert; in 2018 we asked all free users to update to the latest version, meaning connections to older versions of TeamViewer wouldn't be possible without a license.

Josh P.
Senior Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below.

You can also say thanks by clicking on the Thumbs Up button!

Thanks for being an active member of our Community!

Japanese Community (日本語コミュニティ) |  Chinese Community (中文社区) |  German Community (Deutschsprachig) | French Community (Communauté française) | English Community | Spanish Community (Comunidad española)

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Posted by
Henagon

Re: Windows XP and Teamviewer

Turns out that a licensing issue with the OEM's Teamviewer was exactly the issue.  They thought they were using their licensed TV and it had "rolled" to FREE mode.