Posted by MarcoPollo
Henagon

Your partner uses a newer version from Mac to PC

Just trying out the app for personal use, when attempting to connect to Control Remote Computer - get an error that says: "Your parnter uses a newer version of TeamViewer. Would you like to update TeamViewer now to establish a connection?"
Options are Cancel and Update.
Cancel kicks you out of the loop, Update says "Your're up-to-date! TeamViewer 14.7.1965 is currently the newest version available"
I'm from a Mac running Mojave 10.14.6 going to a PC running Win 10 Pro - just downloaded the installer yesterday.
Any suggestions?

 

1 Accepted Solution

Accepted Solutions
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Posted by rshah468
Henagon
Solution

Re: Your partner uses a newer version from Mac to PC

I found the solution

So it probably states you are up to date and mentions software number 14. something 

Go to the teamviewer website and download the new software. You dont have to delete the old one. The new software is 15 . something

 

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3 Replies
Posted by AviatorTim
Henagon

Re: Your partner uses a newer version from Mac to PC

I'm having the same problem. Let me know if/when you find a solution please. 

Highlighted
Posted by rshah468
Henagon
Solution

Re: Your partner uses a newer version from Mac to PC

I found the solution

So it probably states you are up to date and mentions software number 14. something 

Go to the teamviewer website and download the new software. You dont have to delete the old one. The new software is 15 . something

 

View solution in original post

Posted by MarcoPollo
Henagon

Re: Your partner uses a newer version from Mac to PC

Yes, the 'update' software still loads 14.XXX - go to the teamviewer site and download the current version and all works again! Thank you for all answers....