Posted by erickb
Trigon

allowing remote control where is the pw ?

I want to get a support 

if I open teamviewer 13 beta , in Allow  Remote Control I get an ID but there is no password 

how can I get the password ?

 

thanks

1 Accepted Solution

Accepted Solutions
Posted by Community Manager
Community Manager
Solution

Re: allowing remote control where is the pw ?

Hi again,

can you change the part I´ve marked in yellow to secure (6 characters)?

Password1.png

You can remove the black dots under Mot de passe if you don´t want to have a personal password.

I hope that helps you, Esther

6 Replies
Highlighted
Posted by Community Manager
Community Manager

Re: allowing remote control where is the pw ?

Hi @erickb

It looks like your randon password is disabled.

You can enable the random password for spontaneous access in the TeamViewer options --> Security --> Password strength --> choose at least Secure (6 characters) 

Password.png

Otherwise you can connect via the personal password, which has been set for your device.

All the best, Esther

5 Replies
Posted by erickb
Trigon

Re: allowing remote control where is the pw ?

screenshot 2017-11-09 à 13.05.43.pngscreenshot 2017-11-09 à 13.06.01.png

Posted by erickb
Trigon

Re: allowing remote control where is the pw ?

my screen is not at all the same than yours , I cannot choose a random password, there is already a password *****   but no idea what it is

i'd like to remove that hidden password and get a random password each time


thanks

Posted by Community Manager
Community Manager
Solution

Re: allowing remote control where is the pw ?

Hi again,

can you change the part I´ve marked in yellow to secure (6 characters)?

Password1.png

You can remove the black dots under Mot de passe if you don´t want to have a personal password.

I hope that helps you, Esther

Posted by erickb
Trigon

Re: allowing remote control where is the pw ?

now it works :smileyhappy:


many thanks !

Posted by zabasj
Henagon

Re: allowing remote control where is the pw ?

I CANT EVEN OPEN THE OPTIONS PAGE WHEN I TRY I GET "the options dialog is protected with a password. Please enter the password to access the options dialog." but i dont know the password bc its not shown on my screen. ive tried my personal logon password for teamveiwer but that doesnt work either.