Posted by erickb
Trigon

allowing remote control where is the pw ?

I want to get a support 

if I open teamviewer 13 beta , in Allow  Remote Control I get an ID but there is no password 

how can I get the password ?

 

thanks

1 Accepted Solution

Accepted Solutions
Posted by Community Manager
Community Manager
Solution

Re: allowing remote control where is the pw ?

Hi again,

can you change the part I´ve marked in yellow to secure (6 characters)?

Password1.png

You can remove the black dots under Mot de passe if you don´t want to have a personal password.

I hope that helps you, Esther

6 Replies
Posted by Community Manager
Community Manager

Re: allowing remote control where is the pw ?

Hi @erickb

It looks like your randon password is disabled.

You can enable the random password for spontaneous access in the TeamViewer options --> Security --> Password strength --> choose at least Secure (6 characters) 

Password.png

Otherwise you can connect via the personal password, which has been set for your device.

All the best, Esther

Highlighted
Posted by erickb
Trigon

Re: allowing remote control where is the pw ?

screenshot 2017-11-09 à 13.05.43.pngscreenshot 2017-11-09 à 13.06.01.png

3 Replies
Posted by erickb
Trigon

Re: allowing remote control where is the pw ?

my screen is not at all the same than yours , I cannot choose a random password, there is already a password *****   but no idea what it is

i'd like to remove that hidden password and get a random password each time


thanks

Posted by Community Manager
Community Manager
Solution

Re: allowing remote control where is the pw ?

Hi again,

can you change the part I´ve marked in yellow to secure (6 characters)?

Password1.png

You can remove the black dots under Mot de passe if you don´t want to have a personal password.

I hope that helps you, Esther

Posted by erickb
Trigon

Re: allowing remote control where is the pw ?

now it works :smileyhappy:


many thanks !

Posted by zabasj
Henagon

Re: allowing remote control where is the pw ?

I CANT EVEN OPEN THE OPTIONS PAGE WHEN I TRY I GET "the options dialog is protected with a password. Please enter the password to access the options dialog." but i dont know the password bc its not shown on my screen. ive tried my personal logon password for teamveiwer but that doesnt work either.