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Posted by louise
Henagon

can't connect to the computer

Hi,

I need to remote control a computer. I get the ID and input it under the partner ID , click on " Connect to partner". Then on the bottom of TeamViewer shows "Connecting". I waited for a few minutes, then the status just changes to  "Ready to connect(secure connection)".

It doesn't connect to the computer without any error message. I've tried many times but all failed. What's wrong with it ?

 

 

5 Replies
Posted by louise
Henagon

Re: can't connect to the computer

Any help?

Posted by qaking
Photon

Re: can't connect to the computer

Try looking in the log file, under the "Extras" drop down menu.

Here is an example of what I see when I silently fail to connect to a partner:

2017/06/21 10:42:45.743 2992 3032 S0! TcpCarrierBase[16]::SendCompleteQueue(): No Connections, Type_Tcp, Dir_Outgoing, Ending 0, SendQueue 1, CurrentSendQueue 0, SendCache 0
2017/06/21 10:42:45.743 2992 3032 S0 Activating Router carrier
2017/06/21 10:42:45.743 2992 3032 S0 CommandHandlerRouting[17]::CreateActiveSession(): outgoing session to 222608391 via server25601.teamviewer.com, protocol Tcp
2017/06/21 10:42:45.744 2992 3032 S0 Carrier[16]::EndCarrierInternal(): ClientID: 0 SupportsEndSession: 0, SupportsCCmd2: 0, SessionType_MasterConnect, SendQueue: 0 (4 Bytes), CurrentSendQueue: 0 (0 Bytes), SendCache: 0 (0 Bytes)
2017/06/21 10:42:48.576 2992 3032 S0 IProcessCommandHandler[17]::CmdEndSession(): Received CMD_ENDSESSION with reason: 3
2017/06/21 10:42:48.711 2992 3048 S0! Carrier[17]::EndCarrierInternal: Discarded 1 commands, ClientID 222608391, ShutdownGracefully 1, SessionType_RoutingSession
2017/06/21 10:42:48.711 2992 3048 S0 CGatewaySession[17]::EndSession(): Session to 222608391 ended. Estimated capacity=0kBit/s, Latency=0ms
2017/06/21 10:42:48.711 5148 448 G1 LoginOutgoing: Terminated by client
2017/06/21 10:42:48.711 2992 3048 S0 CSendCommandToMaster::SendBCommandToMaster: CC=3 CT=91
2017/06/21 10:42:48.711 2992 3048 S0 UDP: create udp connection was not successful: UdpHolePuncher shutting down: (*)
2017/06/21 10:42:48.711 2992 3032 S0! RemoteSession[17]::AddRequestedCarrier(): request carrier UdpToPartner failed!
2017/06/21 10:42:53.712 2992 3032 S0!! SessionControl::SessionCloseTimedOut: Session 1027966149 wasn't closed in time!

Highlighted
Posted by lsamaha
Henagon

Re: can't connect to the computer

Looks essentially the same:

2017/08/07 16:12:08.147 9828 9900 S0 IProcessCommandHandler[9]::CmdEndSession(): Received CMD_ENDSESSION with reason: 3
2017/08/07 16:12:08.194 10736 7804 G1 LoginOutgoing: Terminated by client
2017/08/07 16:12:08.194 9828 9904 S0 CGatewaySession[9]::EndSession(): Session to 340874704 ended. Estimated capacity=0kBit/s, Latency=0ms
2017/08/07 16:12:08.194 9828 9904 S0 UDP: create udp connection was not successful: UdpHolePuncher shutting down: (*)

2 Replies
Posted by Frost
Photon

Re: can't connect to the computer

<Necro> but I don't see any resolutions about this issue being posted and I'm getting a similar issue.

from the log "Received CMD_ENDSESSION with reason: 3"

Posted by vahid-dan
Henagon

Re: can't connect to the computer

Hi;

I have the same issue. Any solution yet?

Bests,

Vahid