cant validate my account/cant recieve sms

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Posted by
Henagon

cant validate my account/cant recieve sms

teamviewer windows10 desktop

i've got this message after auto update,

'to connect,please validate your account first.'

tried many times,never recieved sms code.

help me plz.

2 Replies
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Posted by Moderator Moderator
Moderator

Re: cant validate my account/cant recieve sms

Hi @ivantao ,

Thank you for posting on Community.

In order to complete account validation, can you kindly make sure that your TeamViewer account has been verified and only Valid Chinese mobile number to be used for receiving the validation message please. 

Meanwhile, as we are also facing huge demanding requests of SMS validation, we kindly ask your patience on receiving the SMS.

For more information, feel free to check out this KBA  and follw up this post for more updates.

Once again thank you for your patience and understanding.

Warm regards,

Ying_Q 

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Posted by
Henagon

Account Vallidation in china

Hello

How can I validate my teamviewer account while visiting china if I dont have a chinese mobile phone number?