cant validate my account/cant recieve sms


Enjoy your weekend!

If you want to read our latest blog post, click here.

Posted by

cant validate my account/cant recieve sms

teamviewer windows10 desktop

i've got this message after auto update,

'to connect,please validate your account first.'

tried many times,never recieved sms code.

help me plz.

2 Replies
Posted by Moderator Moderator

Re: cant validate my account/cant recieve sms

Hi @ivantao ,

Thank you for posting on Community.

In order to complete account validation, can you kindly make sure that your TeamViewer account has been verified and only Valid Chinese mobile number to be used for receiving the validation message please. 

Meanwhile, as we are also facing huge demanding requests of SMS validation, we kindly ask your patience on receiving the SMS.

For more information, feel free to check out this KBA  and follw up this post for more updates.

Once again thank you for your patience and understanding.

Warm regards,


Posted by

Account Vallidation in china


How can I validate my teamviewer account while visiting china if I dont have a chinese mobile phone number?