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Posted by

commercial account converted to free

Dear team at TeamViewer,

Here is what happened:

One of my colleagues was using the free edition for personal use; say his email was

Then, because of the lockdown, we decided to updade and I bought a commercial licence, say with email

Because I could not connect with the remote PC that my colleague was connected, I went on my profile and I changed my email to his; so I changed my commercial account email from to

After that, the following rather funny thing happened:

- is STILL a free account

- does not exist any more!

In other words, the commercial licence... disappeared!

Will someone please be able to contact me, so that I get some help? 

With thanks,


1 Reply
Posted by Moderator Moderator

Re: commercial account converted to free

Hi @tsingos,

Thank you for your post and welcome to our community.

Our system shows your account ( still exists and is associated with your license as you haven't activated the license on successfully. Please use your original account to log in again.

Should you change your account associated with the license, please reach out to our support team for assistance.

I hope this information would be helpful.

Best regards,