Dear team at TeamViewer,
Here is what happened:
One of my colleagues was using the free edition for personal use; say his email was email@example.com
Then, because of the lockdown, we decided to updade and I bought a commercial licence, say with email firstname.lastname@example.org
Because I could not connect with the remote PC that my colleague was connected, I went on my profile and I changed my email to his; so I changed my commercial account email from email@example.com to firstname.lastname@example.org
After that, the following rather funny thing happened:
- email@example.com is STILL a free account
- firstname.lastname@example.org does not exist any more!
In other words, the commercial licence... disappeared!
Will someone please be able to contact me, so that I get some help?
Thank you for your post and welcome to our community.
Our system shows your account (email@example.com) still exists and is associated with your license as you haven't activated the license on firstname.lastname@example.org successfully. Please use your original account to log in again.
Should you change your account associated with the license, please reach out to our support team for assistance.
I hope this information would be helpful.
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