expired, but not....................

Flaglady
Flaglady Posts: 2
in General questions

I had a message that my license had expired so i bought a license, activated and used it.  I went to use it today and i am told that my license had expired.  i had uninstalled the original one and installed the new one.  Very frustrated.

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  • Esther
    Esther Posts: 4,052 Former Community Manager

    Hi @Flaglady

    Do you get this message that the license has expired when you are not signed in to your Computers & contacts list?

    Are you also getting the message when you are signed in with the TeamViewer account you activated your license on?

    The license is not activated on the device itself, but it is connected to your TeamViewer account. Please keep in mind: You have to be signed in to your TeamViewer Account to have licensed connections.

    Thanks and all the best, Esther

    Former Community Manager

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