have Business subscription but says it is free. can't connect

bmactx
bmactx Posts: 1
in General questions

I have a confirmation email that says I am paid up till Sept 2020  for my business subscription but my account says it is Free at the top and it does not let me connect to any of my computers.  I can't figure out how to get customer support.  

Comments

  • Ying_Q
    Ying_Q Posts: 2,587 Moderator ☑

    Hi @bmactx,

    Thank you for your post.

    Can you kindly login your licensed account on TeamViewer client then check for the license status by click on TeamViewer -> Help -> About TeamViewer -> License please. If it shows License: Business, then you are fine to connect; if it still shows License: Free, can you kindly contact TeamViewer Support Team for a closer check up please.

    Hope the information above will be helpful.

    Regards

    Ying_Q

     

    Community Moderator/中文社区管理员
  • GOinside
    GOinside Posts: 1 ✭

    HI,

    I have the same problem, and I can't create a support ticket because all links go to the community. How can we solve?

  • Ying_Q
    Ying_Q Posts: 2,587 Moderator ☑

    Hi @GOinside,

    Thank you for your post.

    In order to assist you for support assistance, kindly send me a Private Message of your license information and contact details please.

    Regards

    Ying_Q 

    Community Moderator/中文社区管理员
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