license page is under maintenance

Dears,

I purchased a TV license through techsoup.org .. my order is confirmed and received the license and coupon as the following

[The link has been removed as per the community guidelines.]

when I click the link, it says the page is under maintenance! (https://www.teamviewer.com/en/website-maintenance/) this is for the past 2 days .. I checked TV status and everything is operational.

is there is another way to activate my license and coupon? Thanks

Comments

  • any reply anyone?.

  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠

    Hi @samnasser,

    Thank you for your post.

    We are sorry to hear about what happened to you. I have tested and may confirm that we are not having any issues on our website. I would recommend contacting your reseller immediately to confirm your order and find a solution.

    FYI, you can find a legitimate partner through Find a partner or purchase directly from our Webshop.

    Best regards,

    Fiona

    Fiona_G
  • @Fiona_G 

    Click the link (https://www.teamviewer.com/en/licensing/newtvorder.aspx?license=xxx&coupon=xxx) and you'll understand what I mean. I deleted the coupon and license number from the link, but it will do the same, it will send to you under maintenance page

    The purchase was made through techsoup.org, a website that provides software do discounted prices for NGOs. I purchase software from it with no problems. Check the email is received from themUntitled.png

     

    Can you kindly dig this further? Thanks

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