license

ewhidden
ewhidden Posts: 1 ✭
in General questions

I had a computer die that was licensed  to connect to others How can I transfer the license to the new computer

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  • duskodukadule
    duskodukadule Posts: 2 ✭✭

    I have a paid version until 10.08.2019. After upgrading to windows 1903, I can not deactivate devices on the order. Since the end of May, I have a problem and I can not use the program. I wrote support 07.06. 2019 and nobody answers me. Please fix the problem, prolong the period of not using the program or restoring money. Greeting

  • Ying_Q
    Ying_Q Posts: 2,586 Moderator ☑

    Hi @ewhidden and @duskodukadule 

    Thank you for your post.

    In order to delete licensed device from your license activation, kindly login to your TeamViewer Management Console to remove device/ID. Feel free to visit this page for full information please.

     Or if you would like to talk to one of the support specialist, simply contact TeamViewer support team for individual assistance.

    Regards

    Ying_Q

    Community Moderator/中文社区管理员
  • duskodukadule
    duskodukadule Posts: 2 ✭✭

    do you think I did not try it before I contacted? Better not respond if you do not have a solution.

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