Posted by ericeheng
Henagon

lost recovery code and wiped phone

Hi there,

Is there any mods that are available to help me out? I've misplaced my phone and had to re-format my computer (at different times but didnt think this through apparently).

Now, my teamviewer account is locked and I do not have access to it anymore. Would appreciate it if any mods out there will be able to help me with it.

2 Replies
1 Accepted Solution

Accepted Solutions
Posted by Moderator Moderator
Moderator
Solution

Re: lost recovery code and wiped phone

Hii @ericeheng 

Thank you for your post. 

May you send the affected email address to me in a private message? 

Thank you in advance and have a great start into the new week :)

All the best,
Natascha

2 Replies
Posted by Moderator Moderator
Moderator
Solution

Re: lost recovery code and wiped phone

Hii @ericeheng 

Thank you for your post. 

May you send the affected email address to me in a private message? 

Thank you in advance and have a great start into the new week :)

All the best,
Natascha

Posted by San_Konig
Henagon

Re: lost recovery code and wiped phone

Hi, I also have an issue login into my existing account. Somehow 2FA was activated on my account, but neither me as well as our company administrator have any idea who did that and no one seems to have a recovery code for my account. So could you please remove my account as well? It's for my company account, not this account.

 

Thanks in advance!

Best,

San