pass presenter in meeting
Until recently, I've been able to use my TV business license to create a meeting, have a client join me in the meeting using quick join, and then pass presenter role to them, without them owning a license.
Over the last month or so, whenever I attempt this, we get a message that I cannot pass the presenter role because they have a previous version of TV.
What are my options to resolve this within TV? I need to be able to see and manipulate their computer, but most of these clients are small businesses who cannot afford a TV license for the extremely rare situation where I need to see and manipulate their computers. If I cannot do it with TV, then I'll have to find something else to use for collaboration.
Comments
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Hello @dale_fye,
Thank you for your message.
Your clients do not need a license. They just need to update their TeamViewer to the latest version.
You will find all the information you need in our Knowledge Base article here: How do I update TeamViewer?
I hope this could help. If not, do not hesitate to ask your questions here.
Jean
Community Manager
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so, are you saying that my clients should download the full install and indicate personal use when i send them a meeting request?
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Hello @dale_fye,
Sorry for my confusing words. What I wanted to say is that they need to use the latest version of the QuickJoin.
You can find it here: Join a meeting: TeamViewer QuickJoin
This should work fine.
Cheers,
Jean
Community Manager
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So, when I get this message, that they don't have the latest version, why don't they get a message asking if they want to update? That would make much more sense.
Dale
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You are absolutely right - this would make this easier in this situation.
However, technically it has been decided not handling this situation this way.
For users who have a license only working this a specific version, this would cause compatibility issues.
But thank you a lot for your feedback - it is always very valuable for us.
Cheers,
Jean
Community Manager
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