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Investigating - A subset of our users are currently experiencing latency when accessing our services. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. Please see also our Status page.

Posted by Metis1234
Photon

pointer is black square and difficult to use

The computer that I connect to now has a black square for a pointer. How can I fix? 

2 Replies
2 Replies
Posted by Senior Moderator Senior Moderator
Senior Moderator

RE: pointer is black square and difficult to use

Dear Metis1234,

Thank you for your post.

Is it possible, that the screen on the remote side is turned off or not connected. 
This might be the reason why your cursor is displayed incorrectly.

Could you please check this?

I hope this was helpful!

Did my reply answer your question? Please accept it as a solution to help others, Thanks.
Reyhan
Posted by JohanB
Photon

Re: RE: pointer is black square and difficult to use

Screens are on.