Posted by JamesU1990
Henagon

"Join Session" on own webpage?

Hi,

 

Is it at all possible to get the box that is on the get.teamviewer.com page to appear on it's own on our own companies support page?

 

Something so it'll look like this:

ZerographicJoinSession.jpg

 

 

 

 

 

 

 

 

 

 

I know this is possible with LogMeIn and GoToAssist, if it's not something that can be done we may be looking to switch providers.

 

Many thanks,

7 Replies
1 Accepted Solution

Accepted Solutions
Posted by DomLan
Heptagon
Solution

Re: "Join Session" on own webpage?

Actually, I'm saying that via API you could go far and pick up the end user for the help request.
On your help page you should collect:
- its problem;
- the email address to which it is to be contacted.

With these two elements you set up a new TeamViewer session. At this point you can.
- email its session code;
- start the session;
- both things and even more

Keep in mind that once you've created the session, this will be immediately available to your service assistants as a new request for help (on their TeamViewer client)

Via API you can virtually control almost all aspects of your customer support care.

Regards

Domenico Langone
MCSD: App Builder
7 Replies
Posted by DomLan
Heptagon

Re: "Join Session" on own webpage?

Hi @Zerographic

one question: how do you provide reference for the session to the end user?

Regards

Domenico Langone
MCSD: App Builder
Posted by JamesU1990
Henagon

Re: "Join Session" on own webpage?

Hi

 

Yes, the way we'd usually do it is open a session code and then provide that to the customer once they get on to the get.teamviewer.com page.

Posted by DomLan
Heptagon

Re: "Join Session" on own webpage?

So end user have it's own link to join in the session. 

Why not give them the link directly rather than just the session code

Regards

Domenico Langone
MCSD: App Builder
Posted by JamesU1990
Henagon

Re: "Join Session" on own webpage?

Hi

 

Management want it the end user to go to our website to enter a code rather than sending out an email or using a quicksupport link.  As i understand quick support links don't get filed on our admin page.

Posted by DomLan
Heptagon

Re: "Join Session" on own webpage?

Can you develop some code starting from that information?

If yes: you could use TeamViewer API (see section /api/v1/sessions) and programmatically acquire session state. You can even reply a 301 response on client submit to redirect end user on TV Session starting.

Search for API in this community for further information or visit this

Regards

Domenico Langone
MCSD: App Builder
Posted by JamesU1990
Henagon

Re: "Join Session" on own webpage?

Thank you, i'll have a look at that but i'm by no stretch of the imagination a coder/programmer.

 

Are you saying this is at least possible to get something along the lines of the image i posted?

 

Thank you!

Posted by DomLan
Heptagon
Solution

Re: "Join Session" on own webpage?

Actually, I'm saying that via API you could go far and pick up the end user for the help request.
On your help page you should collect:
- its problem;
- the email address to which it is to be contacted.

With these two elements you set up a new TeamViewer session. At this point you can.
- email its session code;
- start the session;
- both things and even more

Keep in mind that once you've created the session, this will be immediately available to your service assistants as a new request for help (on their TeamViewer client)

Via API you can virtually control almost all aspects of your customer support care.

Regards

Domenico Langone
MCSD: App Builder