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Posted by Jaruzzu
Henagon

"Sign in failed. Please check your internet connection and try again."

So I've been trying to get team viewer to work on my Android phone for the last 2 days. When I am at home I can remote into my computer without any problems, but when I connect to the Wifi at work, it gives me the error "Sign in failed. Please check your internet connection and try again." even though I am connected and can view webpages on my phone. I've tried it with my mobile internet while at work and it connects just fine, but I don't have a lot of data to use and would like to use Wifi. Is there a specific reason this might be happening? Do ports have to be forwarded in the router at work? Or is this something I can fix by adjusting a setting on my phone?

Also, a coworker can use team viewer on his android phone to remote into his computer at home (even when connected to our works Wifi), so idk how it's possible for him, but not me.

I checked the event log on my phone and I'm seeing errors like this. "ping3.teamviewer.com:5938 with error 113 No route to host" and "master3.teamviewer.com:5938 with error 113 No route to host". I'm not sure if that will help.

Any help with this would be greatly appreciated.

8 Replies
8 Replies
Posted by pianoplayer61
Henagon

Re: "Sign in failed. Please check your internet connection and try again."

I have this problem with the Ipad app and I am right next to the computer that I want to connect to.

Posted by holtek
Henagon

Re: "Sign in failed. Please check your internet connection and try again."

Using the same wifi internet access point, my laptop has no problem signing in but my android phone using the app is a no-go. There is no issue at all using the free McDonald's wifi down the street. 

Posted by Etherz
Henagon

Re: "Sign in failed. Please check your internet connection and try again."

I'm having the same problem with my new s8. It works do fine as long as there is a wifi connection, but as soon as I turn wifi of or if I don't have a wifi connection it stops working. And goes back to " login failed please check internet connection and try again.

Has anyone found a solution.
Posted by starstremr
Electron

sRe: "Sign in failed. Please check your internet connection and try again."

This is also happening on the s7 Active. Has any one figured it out yet?

Posted by Markn74
Photon

Re: sRe: "Sign in failed. Please check your internet connection and try again."

I found by changing my dns server in my router settings I can resolve this issue. May have to do this periodically if issue returns, but has worked for me.
Posted by Mustafa_
Photon

Re: "Sign in failed. Please check your internet connection and try again."

Hi .. It is solved for me .. I went to App setting > Teamviewer >> Force stop and clear data 

Thanks 

Posted by remo123
Photon

Re: "Sign in failed. Please check your internet connection and try again."

Not workibg do not know why i am shocked i used to use this app it was great but now it is getting worth i am worry abt this but it seems to me that the company is unable to fix this connection bug looking for other applications
Posted by TR
Electron

Re: "Sign in failed. Please check your internet connection and try again."

I'm not seeing this path. Can you give more details?