remote access

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abb516
abb516 Posts: 1
in General questions

I am unable to get into my moms computer as its asking me for passord, I'm putting in what I thought was my set up password and its denying me saying its not correct.

When I go to her house, where exactly do I need to go (in teamviewer) ...what tab to check this and be sure I can get in next time I try from my house?

 

Please give me simple steps as i'm not a techy...........Thanks for your help

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  • Kerstin_PO
    Kerstin_PO Posts: 78 Staff member 🤠
    Options

    Hi @abb516,

    just go to the menu bar in the TeamViewer client to Extras > Options. Select "Security" on the left hand side in the opening window. In the first part on the right hand side you can set the "Personal password".

    Best

    Kerstin

    Product Owner TeamViewer Core
Trustpilot

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