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Posted by
Henagon

remove auto renew from my account

My company asked me to remove the auto renew option from my account.  They would like to be billed next year, or notified and a payment will be made online.  They do not keep auto-renew on any accounts because many have gone unnoticed for years.

Thanks for the help

17 Replies
17 Replies
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Posted by
Henagon

Re: remove auto renew from my account

I have a business license for Teamviewer 12 and need to get a response from teamviewer on my question of removing autorenew or the process to follow i.e. who to contact.

Thank you

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Posted by TeamViewer Staff
TeamViewer Staff

Re: remove auto renew from my account

Hi @wifiwarren

Thank you for your post. Could you please contact our salesteam directly, please send your 
inquiry to sales@teamviewer.com

Thank you in advance.

Best regards.
Reyhan

Did my reply answer your question? Please accept it as a solution to help others, Thanks.
Reyhan
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Posted by
Henagon

Re: remove auto renew from my account

I tried to open a ticket to disable autorenew, but this was what I got as answer:

"Unfortunately, I cannot disable the auto-renewal in advance, but do not worry. We will remind you 6 weeks before auto-renewal to make sure that you are informed about it. If at that time you still wish to terminate the contract, contact us again."

This does not seem like an answer from a reputable company?! Surely I must be able to cancel the autorenew at any time, especially when there was no way to buy the product without autorenew!?

I have made an attempt to challenge the original answer I got. Let's see how it goes...

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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: remove auto renew from my account

Dear @Ararag,

Thank you for your post. 

As you mentioned, you are currently in contact with my colleague from the Sales department. He responded to you in the ticket. I hope, he could answer all your questions. 

If you meant to terminate your subscription, this is possible at the moment. Please notice, that auto renewal is the only way to keep the discounted price. 

I hope, your case will be solved. Please contact us again, if there are any further questions. :)

I wish you a nice weekend. All the best,
Natascha

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Posted by
Henagon

Re: remove auto renew from my account

In my case, Teamviewer informed me only on the date before they renewed the contract and left me with no time to remove the auto renew. Even I sent an email to them and request the cancellation before the renew date, they replied to me after 3 days and said they could not help. I believe their business model intentionally put customers in trouble with the auto renewal. 

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Posted by
Henagon

Re: remove auto renew from my account

If I had have read this before signing up I would never have signed up.

Disgusting behaviour by Team Viewer. This is something I think someone would expect from a **bleep** site not an IT company.

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Posted by
Digon

Re: remove auto renew from my account

From what I can tell so far, here is how it goes:

  1. TeamViewer does not notify you of the renewal until the day of the renewal. There is a clause in their informaiton saying that they send out an e-mail six weeks before, but that is subject to country requirements, yada, yada, yada, and I most definitely did not get any such thing six weeks before today, my renewal day.
  2. You have to contact them by e-mail at least 28 days before renewal to cancel. This means that by the time you get the notice in #1, it is too late to cancel. It also means that you have no way to tell how much you will be charged beforehand.

There is only one way I can see to interpret this: they do not want us to remember the charge until the day of renewal because that would give us the opportunity to cancel it or maybe even compare it to some other service.

I, for one, avoid auto-payments almost entirely, so I will definitely be canceling my TeamViewer account well before it rolls around next year. Then I will probably switch to another service that is more up front regarding the billing process.

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Posted by
Photon

Re: remove auto renew from my account

I paid with PayPal, so I went to PayPal and cancelled my standing order from there.

Here is how to cancel an automatic payment with a merchant:

  1. Go to Settings
  2. Click My money.
  3. Under 'Automatic payments', click Manage Automatic Payments.
  4. Select the payment you'd like to cancel, then click Cancel.
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Posted by
Henagon

Re: remove auto renew from my account

I did that too. 

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Posted by
Digon

Re: remove auto renew from my account

I have tried so many times to get in touch with a manager from TeamViewer. I have the business subscription from a previous job and as I no longer work there I did not realize it would auto renew to my account. I was a PA and don't know why they would come after me for this. If they want me to take rent money to pay for this subscription that has not been in use since earlier this year, it shows how corrupt this company really is. As the production has ended I have no way of reaching out to them, yet the people I have talked to are not listening. I did not receive any warning. They did not remind me 6 weeks prior as it has said in several threads regarding this. Has anyone found a way to resolve this?

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Posted by
Henagon

Re: remove auto renew from my account

I had contact with TV support a year ago and arranged to disable auto-renew on my account. Today they charged my credit card for another year - no 6-week warning. I'm going to dispute the charge with my credit card.

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Posted by
Henagon

Re: remove auto renew from my account

So here I am a year later (please see my previous post). Teamviewer has charged the autorenewal on my credit card again despite my request already over a year ago to cancel the autorenewal. I have been in contact to support by phone, email and also made a ticket through the support webpage. It's been 11 days and no response to my ticket. Come on Teamviewer! I see no other option but to dispute the credit card charge.

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Posted by
Electron

Re: remove auto renew from my account

They give no link on the portal to remove our credit card, and they are giving a fake an dead link on their community portal supposed to allow to change credit card informations. So if you take once the subscription, you are trapped. They will kidnapp your credit card informations and **bleep** your money every year. So bad. This was an honest and performing company in the past... Try alternative programs. There are many and honest. Just google '"teamviewer alternatives". Good luck...

 


Try alternative programs. There are many and honest. Just google "teamviewer alternatives". Good luck.

 

 

 

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Posted by
Henagon

Re: remove auto renew from my account

I have the same problem but I bought the software online, so there is no salesman involved ! Why do you make this issue so difficunt to resolve ? I want to cancel my auto renewal now and you have to provide a swift and straightforward way to do it !

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Posted by
Digon

Re: remove auto renew from my account

I am now in the process of canceling my subscription. I made a point of adding a calendar item to remind myself to do this well before the renewal date. Then I realized that if I died today, my children would be unaware of this upcoming $600 charge, and it could continue charging my account for something they would never use for years as they work their way through closing out my estate.

I fully understand how and why companies want to do everything by pre-paid subscription; it provides a predictable income stream. But when one weighs that against customer experience, TeamViewer has absolutely lost my confidence.

Add to that the fact that TeamViewer staff periodically post responses here on the forum indicating that cancelation cannot be handled through the forum, and it becomes clear that they are missing the point: nobody is trying to process cancelation by posting here; we are trying to communicate that they are losing customers due to a legal but very unsavory business practice.

 I dared not wait until any closer to the end than two months, lest I be caught by some last-minute internet outage or technicality. What I cannot tell yet is if my subscription will be canceled now, two months before it expires, or if it will properly be set to expire at the end of the period for which I  have already paid.

I do not care too much either way now because 1) I am in the process of switching to another provider, 2) my credit card expired anyway, and I have not entered the new number, and 3) I already have TeamViewer's response acknowledging my cancelation request well ahead of 28 days. Of course, now I half expect to be told that the request has to be done at exactly 28 days instead of a minimum of 28 days.

This is not to say that TeamViewer is doing anything remotely close to illegal, just that I also run a business and woud never dream of putting my customer relationship so far behind my cash flow requirements as TeamViewer does.

Maybe someone can pay attention here and understand that this makes an otherwise-acceptable and viable service odious enough to many of us that we are going elsewhere. I wish this factor had not been important enough to make me leave. But it is, after all, still a free market (last I heard, anyway...)

Goodbye, TeamViewer, and good luck!

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Posted by
Digon

Re: remove auto renew from my account

I'm going through the same hassle in trying to get them to cancel auto renew and cancel my account altogether.  It has been **bleep** trying to get them to cancel.

What kind of company is TeamViewer!

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Posted by
Digon

Re: remove auto renew from my account

I finally opened a ticket and got them to confirm that they will simply allow my account to expire. Then they tried to convince me that there really is a way for them to configure non-automatic charges.

But because that was clearly something hidden from the user interface and intended only to try to pacify those customers persistent enough to get to this point in the system, I told them not to even try to convince me to stay, and my account is now set to expire at the end of this term.

I have already started using another remote assistance provider. This treatment of us as customers is unacceptable. I suppose the numbers are in their favor, though; enough people will forget to cancel 28 days beforehand that the small guarantee of extended revenue stream may simply be more important to TeamViewer than the risk of lost customer retention due to the fact that they do not allow easy configuration of manual renewal.

Besides that, they can then continue to collect from the bank account of a deceased person until the estate figures out that the account needs to be canceled.