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Posted by wifiwarren
Henagon

remove auto renew from my account

My company asked me to remove the auto renew option from my account.  They would like to be billed next year, or notified and a payment will be made online.  They do not keep auto-renew on any accounts because many have gone unnoticed for years.

Thanks for the help

8 Replies
8 Replies
Posted by wifiwarren
Henagon

Re: remove auto renew from my account

I have a business license for Teamviewer 12 and need to get a response from teamviewer on my question of removing autorenew or the process to follow i.e. who to contact.

Thank you

Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: remove auto renew from my account

Hi @wifiwarren

Thank you for your post. Could you please contact our salesteam directly, please send your 
inquiry to sales@teamviewer.com

Thank you in advance.

Best regards.
Reyhan

Did my reply answer your question? Please accept it as a solution to help others, Thanks.
Reyhan
Posted by Ararag
Photon

Re: remove auto renew from my account

I tried to open a ticket to disable autorenew, but this was what I got as answer:

"Unfortunately, I cannot disable the auto-renewal in advance, but do not worry. We will remind you 6 weeks before auto-renewal to make sure that you are informed about it. If at that time you still wish to terminate the contract, contact us again."

This does not seem like an answer from a reputable company?! Surely I must be able to cancel the autorenew at any time, especially when there was no way to buy the product without autorenew!?

I have made an attempt to challenge the original answer I got. Let's see how it goes...

Posted by Moderator Moderator
Moderator

Re: remove auto renew from my account

Dear @Ararag,

Thank you for your post. 

As you mentioned, you are currently in contact with my colleague from the Sales department. He responded to you in the ticket. I hope, he could answer all your questions. 

If you meant to terminate your subscription, this is possible at the moment. Please notice, that auto renewal is the only way to keep the discounted price. 

I hope, your case will be solved. Please contact us again, if there are any further questions. :)

I wish you a nice weekend. All the best,
Natascha

Posted by dickhfchan
Electron

Re: remove auto renew from my account

In my case, Teamviewer informed me only on the date before they renewed the contract and left me with no time to remove the auto renew. Even I sent an email to them and request the cancellation before the renew date, they replied to me after 3 days and said they could not help. I believe their business model intentionally put customers in trouble with the auto renewal. 

Posted by paoloz3
Henagon

Re: remove auto renew from my account

If I had have read this before signing up I would never have signed up.

Disgusting behaviour by Team Viewer. This is something I think someone would expect from a **bleep** site not an IT company.

Posted by HartCraft
Photon

Re: remove auto renew from my account

From what I can tell so far, here is how it goes:

  1. TeamViewer does not notify you of the renewal until the day of the renewal. There is a clause in their informaiton saying that they send out an e-mail six weeks before, but that is subject to country requirements, yada, yada, yada, and I most definitely did not get any such thing six weeks before today, my renewal day.
  2. You have to contact them by e-mail at least 28 days before renewal to cancel. This means that by the time you get the notice in #1, it is too late to cancel. It also means that you have no way to tell how much you will be charged beforehand.

There is only one way I can see to interpret this: they do not want us to remember the charge until the day of renewal because that would give us the opportunity to cancel it or maybe even compare it to some other service.

I, for one, avoid auto-payments almost entirely, so I will definitely be canceling my TeamViewer account well before it rolls around next year. Then I will probably switch to another service that is more up front regarding the billing process.

Posted by nagmeyazgin
Photon

Re: remove auto renew from my account

I paid with PayPal, so I went to PayPal and cancelled my standing order from there.

Here is how to cancel an automatic payment with a merchant:

  1. Go to SettingsIcon Settings.
  2. Click My money.
  3. Under 'Automatic payments', click Manage Automatic Payments.
  4. Select the payment you'd like to cancel, then click Cancel.