My company asked me to remove the auto renew option from my account. They would like to be billed next year, or notified and a payment will be made online. They do not keep auto-renew on any accounts because many have gone unnoticed for years.
Thanks for the help
I have a business license for Teamviewer 12 and need to get a response from teamviewer on my question of removing autorenew or the process to follow i.e. who to contact.
Thank you for your post. Could you please contact our salesteam directly, please send your
inquiry to firstname.lastname@example.org
Thank you in advance.
I tried to open a ticket to disable autorenew, but this was what I got as answer:
"Unfortunately, I cannot disable the auto-renewal in advance, but do not worry. We will remind you 6 weeks before auto-renewal to make sure that you are informed about it. If at that time you still wish to terminate the contract, contact us again."
This does not seem like an answer from a reputable company?! Surely I must be able to cancel the autorenew at any time, especially when there was no way to buy the product without autorenew!?
I have made an attempt to challenge the original answer I got. Let's see how it goes...
Thank you for your post.
As you mentioned, you are currently in contact with my colleague from the Sales department. He responded to you in the ticket. I hope, he could answer all your questions.
If you meant to terminate your subscription, this is possible at the moment. Please notice, that auto renewal is the only way to keep the discounted price.
I hope, your case will be solved. Please contact us again, if there are any further questions. :)
I wish you a nice weekend. All the best,
In my case, Teamviewer informed me only on the date before they renewed the contract and left me with no time to remove the auto renew. Even I sent an email to them and request the cancellation before the renew date, they replied to me after 3 days and said they could not help. I believe their business model intentionally put customers in trouble with the auto renewal.
If I had have read this before signing up I would never have signed up.
Disgusting behaviour by Team Viewer. This is something I think someone would expect from a **bleep** site not an IT company.
From what I can tell so far, here is how it goes:
There is only one way I can see to interpret this: they do not want us to remember the charge until the day of renewal because that would give us the opportunity to cancel it or maybe even compare it to some other service.
I, for one, avoid auto-payments almost entirely, so I will definitely be canceling my TeamViewer account well before it rolls around next year. Then I will probably switch to another service that is more up front regarding the billing process.
I paid with PayPal, so I went to PayPal and cancelled my standing order from there.
Here is how to cancel an automatic payment with a merchant: