upgraded to business account now can't connect

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hakaemje
hakaemje Posts: 8
in General questions

I upgraded my account to a business account, and I'm no longer able to connect to android devices.

teamviewer.png

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  • DomLan
    DomLan Posts: 490 ⭐Star⭐
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    Hi @hakaemje,

    Behind the message it seems you are not yet connected (and not ready for connection)

    It's correct?

    Regards

    Domenico Langone

    MCSD: App Builder

  • hakaemje
    hakaemje Posts: 8
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    Thanks for response. Here it is connected. Had signed off before.

    aaaa.png

  • DomLan
    DomLan Posts: 490 ⭐Star⭐
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    Hi @hakaemje,

    Ok. Verifies the availability of the license assigned to your account.
    You should have received an email or invoice with the assigned license code. Go to the TeamViewer Web Management Console and verify that it is properly associated. Usually here the last 4 to 5 digits are listed in a combo box.

    You can access the web Management Console via https://www.teamviewer.com -> Login, or from your TeamViewer client: Connections -> Open Management Console

    Do not report your license codes in your answers!!! Just check that the association is the one you expect.

    Regards

    Domenico Langone

    MCSD: App Builder

  • hakaemje
    hakaemje Posts: 8
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    combo box?

  • DomLan
    DomLan Posts: 490 ⭐Star⭐
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    Yes,

    I have a Corporate License but is quite similar.

    2017-04-30_22-02-30.png

    You must check your Profile from Management Console.

    Regards

    Domenico Langone

    MCSD: App Builder

  • DomLan
    DomLan Posts: 490 ⭐Star⭐
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    Hi @hakaemje

    I'm pretty sure it's a lack of license association. Looking at the second image you sent, I do not see the Business labeling under your name.
    This is yours:

    2017-04-30_22-16-26.png
    This is mine:

    2017-04-30_22-16-56.png

    Let me know

    Regards

    Domenico Langone

    MCSD: App Builder

  • hakaemje
    hakaemje Posts: 8
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    I don't have a corporate account. Just business account.

     

     

     

     

  • DomLan
    DomLan Posts: 490 ⭐Star⭐
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    From your TeamvViewer client Extras --> License Activation, what is shown?

     

    Domenico Langone

    MCSD: App Builder

  • hakaemje
    hakaemje Posts: 8
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    I've activated, and can see my devices in management console.  I can connect to macs and pc.  I just suddenly can't connect to android devices.  I've edited profile and added my pc.  There is just no where to get a code like yours.

  • DomLan
    DomLan Posts: 490 ⭐Star⭐
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    Sorry, my mistake

    Compare License Bundles and Features

    Connect to mobile and smart devices: It marks NO...with this info * With a Business license, you can use your account on up to 3 devices (e.g. computers, servers, or mobile devices). I think connection FROM and not TO.

    I do not know what to answer

    Regards

     

    Domenico Langone

    MCSD: App Builder

  • hakaemje
    hakaemje Posts: 8
    edited March 2022
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    Well that **bleep** with the free version I could connect to everything, but business locks me out of android. Wow. Oh well, at least I have a week to revert.

  • hakaemje
    hakaemje Posts: 8
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    Thank you very much for your assistance. I really appreciate it.

  • Thiersee
    Thiersee Posts: 51 ✭✭
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    If I understand right the business license allows to connect from a mobile device to a PC (mobile2PC), NOT in the opposite way (PC2mobile); for that you would need a premium license; it's clearly shown in your pictures.

    Regards, Thiersee

  • DomLan
    DomLan Posts: 490 ⭐Star⭐
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    Hi @hakaemje,

    Look, I apologize. I'm not very involved in commercial matters and how did you understand I could not solve your problem.
    Other times, there have been problems updating due to incorrect receipt of the license. I thought of a similar problem.

    Still, I'm sorry.

    Regards

    Domenico Langone

    MCSD: App Builder

  • DomLan
    DomLan Posts: 490 ⭐Star⭐
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    Hi @Thiersee

    Not even Premium

    Regards

    Domenico Langone

    MCSD: App Builder

  • Thiersee
    Thiersee Posts: 51 ✭✭
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    Sorry, he bought a business!

    Business: PC2PC, Mobile2PC

    Premium: PC2PC, PC2Mobile, Mobile2PC.

    (Mi sembra abbastanza chiaro :smileywink:)

    Regards, Thiersee

     

  • hakaemje
    hakaemje Posts: 8
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    Going from free to business I thought was premium.  Free was a pain with time limit, but at least I could connect to anyone. 

  • DomLan
    DomLan Posts: 490 ⭐Star⭐
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    Hi @Thiersee,

    You are right, I read the wrong line.

    Premium and Corporate guarantee the service.

    Regards

     

    Domenico Langone

    MCSD: App Builder

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