Thanks for the post,
You can find the device serial number in the Asset Management section in the Management Console.
Once in the Asset Management Tab click on "Devices" tab select the computer and expand the row.
On the right side under the "Hardware" category, the serial number, if available from the motherboard will be shown.
We show the serial number for HDD/SSD.
I hope this helped.
We are also having a similar problem as @D3M
We need to find out the serial number of the devices themselves rather than the hardware inside them.
This is so we can view warranty status etc. This feature would be really useful and was used on our previous monitoring software.
Any news on this?