What can I do when an attachment in Outlook is flagged as “infected” by ITbrain Anti-Malware?
It seems that an Outlook attachment was detected by ITbrain Anti-Malware as a threat and declared as “infected”. At the time of the detection, Outlook was running and the cleaning process could not be finished due to permissions in Outlook, the file was only declared as infected.
In this situation there are several possibilities to clean the infected e-mail/s.
*Please clean the “deleted items” folder as well.
*right click to scan with Anti-Malware
In some cases, depending on the settings for downloaded messages in Outlook only a shadow copy of the e-mail gets downloaded and thus being detected and flagged as “infected” .
Please remove the message from the server side and Outlook will synchronize with the server.
In case the detected message cannot be found in Outlook or on the Exchange server it could mean it is an older message or another security solution tried to clean the message before.
For these situations Microsoft has a Knowledge base article on how to compact Outlook folders and e-mails in order to delete older messages which are no longer present and save space on the drive. https://support.microsoft.com/en-us/kb/289987
Submitted sample resulted in being referred to Microsoft...................
Weeks later we discovered our valued customer was using external hard drive(s) for backup, deleting all of his .pst files after the first infection notification was the only workable solution.