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Posted by iPOSS_Paul
Henagon

Freeze install Itbrain Anti-malware

it is stuck on installation in progress.  I can't stop it to try to activate it again, please help?

 

1 Reply
1 Accepted Solution

Accepted Solutions
Posted by Remote Management Staff
Remote Management Staff
Solution

Re: Freeze install Itbrain Anti-malware

Dear @iPOSS_Paul

Thanks for the message. 

In the situation that the Installation got stuck and the message in the Management Console reads ITbrain Anti-Malware instalaltion in progress please follow the steps below to reinitiate the installation. 

  • Connect to the affected machine and open TeamViewer-> Options -> General
  • Remove the Account Assigment and then log in back with your account to add it.
  • If the Remote connection is not possible another alternative will be to delete the device temporarily from your computer list in the Management Console and then add it back. 

By performing the above operations the instalaltion message will reset and you wil be able to Activate ITbrain Anti-Malware again. 

The reason why this situation can happen is that sometimes due to some network conditions the instalaltion requests is not sent properly. If it happens again please contact us directly at: support@itbrain.com in order to investigate further this situation.

 

 

Product Owner, Remote Management services.

View solution in original post

1 Reply
Posted by Remote Management Staff
Remote Management Staff
Solution

Re: Freeze install Itbrain Anti-malware

Dear @iPOSS_Paul

Thanks for the message. 

In the situation that the Installation got stuck and the message in the Management Console reads ITbrain Anti-Malware instalaltion in progress please follow the steps below to reinitiate the installation. 

  • Connect to the affected machine and open TeamViewer-> Options -> General
  • Remove the Account Assigment and then log in back with your account to add it.
  • If the Remote connection is not possible another alternative will be to delete the device temporarily from your computer list in the Management Console and then add it back. 

By performing the above operations the instalaltion message will reset and you wil be able to Activate ITbrain Anti-Malware again. 

The reason why this situation can happen is that sometimes due to some network conditions the instalaltion requests is not sent properly. If it happens again please contact us directly at: support@itbrain.com in order to investigate further this situation.

 

 

Product Owner, Remote Management services.

View solution in original post