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Posted by shane
Henagon

IT Brain Alerts for event Log entries disappear

Hi Community!

We create custom events in windows Application logs and then use the IT Brain alerts to let us know about issues.  However, I have found that the alerts are not reliable and when they do occur, they seem to disappear after a short time.  This is a problem, as we may not be aware that an issue has occured.

2 Replies
1 Accepted Solution

Accepted Solutions
Posted by shane
Henagon
Solution

Re: IT Brain Alerts for event Log entries disappear

Hi and thanks for replying.  I have raised a support ticket about this.  But for reference to others, the issue looks to be a design characteristic of the IT Brain alerts handling of event log entries.

The system will detect a particular log and raise an alert, but if the log entry does not appear again within a few minutes, the alert is automatically set to resolved and the notification disappears.  This is not really that useful for event log type alerts, as most of the time, the issue will not be resolved just because there are no more occurances of the event log entry.

For the moment, we have set up the alert email address to go to appropriate support distriution groups and will use email to manage these issues.

2 Replies
Posted by Remote Management Staff
Remote Management Staff

Re: IT Brain Alerts for event Log entries disappear

Hi @shane

Thanks for the message. 

In order to assist you better with this situation please describe the situation with a bit more details. 

- what type of custom alerts are you triggering? 

- In which folder in the "Event Viewer" are they generated?

- What is the source of the Event? ( go on the event and click on the "Details" tab to check the real source name)

- Attach a screenshot of one of the events.

 

 

 

Product Owner, Remote Management services.
Posted by shane
Henagon
Solution

Re: IT Brain Alerts for event Log entries disappear

Hi and thanks for replying.  I have raised a support ticket about this.  But for reference to others, the issue looks to be a design characteristic of the IT Brain alerts handling of event log entries.

The system will detect a particular log and raise an alert, but if the log entry does not appear again within a few minutes, the alert is automatically set to resolved and the notification disappears.  This is not really that useful for event log type alerts, as most of the time, the issue will not be resolved just because there are no more occurances of the event log entry.

For the moment, we have set up the alert email address to go to appropriate support distriution groups and will use email to manage these issues.