Posted by OPSoftware
Henagon

Installing Backup Addon

Hi,

We are trying to install backup for a number of our clients using server 2008 through 2012R2, we have a purchased license but every deployment fail with code (6) if done via the console or "unknown" via the web interface.

All server have ,Net3.5, 4.5 and 4.7 installed as per other posts I have seen.

I have not come across ANY install instructions other than auto deploy or any minimum server requirements.

Anyone got any pointers to get this up and running?

1 Accepted Solution

Accepted Solutions
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Posted by Remote Management Staff
Remote Management Staff
Solution

Re: Installing Backup Addon

Hi @OPSoftware

Thanks for the post. 

It could be that The SP1 is not installed on the Servers 2008 R2. 

Please have a look here at the supported OS for the Backup module: https://community.teamviewer.com/t5/ITbrain-Knowledge-Base/Which-operating-systems-are-supported-for...

I would also suggest contacting our support for further investigation into this matter as it fails on multiple machines. support@itbrain.com

 

I hope this helps

Have a nice week.

Product Owner, Remote Management services.
1 Reply
Highlighted
Posted by Remote Management Staff
Remote Management Staff
Solution

Re: Installing Backup Addon

Hi @OPSoftware

Thanks for the post. 

It could be that The SP1 is not installed on the Servers 2008 R2. 

Please have a look here at the supported OS for the Backup module: https://community.teamviewer.com/t5/ITbrain-Knowledge-Base/Which-operating-systems-are-supported-for...

I would also suggest contacting our support for further investigation into this matter as it fails on multiple machines. support@itbrain.com

 

I hope this helps

Have a nice week.

Product Owner, Remote Management services.