When trying to active IT Brain Malware I get "Account assignment failed. The device is already assigned to someone else.

[cbielich]

For some reason even though these computers that I am trying to activate IT Brain Malware are already assigned to my account I am getting "Account assignment failed. The device is already assigned to someone else."

Any ideas?

[Stanislav]

Hi @cbielich

This problem can occur from time to time on certain devices which were assigned a while ago or had their ID changed. 

In order to fix this situation all you need to do is to connect to the device, Go to Extras-> Options-> remove the account assignment and assign it again. 

After this process Active ITbrain Anti-Malware again and everything should work fine. 

[cbielich]

So let me ask you this then, cause many of my ID's did change. Why did they change all of a sudden?

[Stanislav]

Hi, 

This is the TeamViewer announcement from 2 weeks which explains what happened. ago: https://community.teamviewer.com/t5/Announcements/Reassignment-of-unique-IDs/td-p/39067