Windows Update not active

[dan3485]

ITBrain is showing Windows Update not active, but it's clearly running on the machine I have it installed on.  The update history shows updates being installed.  Exactly what is ITBrain checking for on the remote machine?

ITBrain version is 1.0.100521

TeamViewer version is 13.1.3629

Windows 10 1709 Pro

[dan3485]

It looks like this is a bug in ITBrain.  I found the ITBrain logfile, and the entry:

COSUpdate::CheckAutoUpdateSettings(): Unknown value for AUOptions: 53

Refers to this registry entry: HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate\AU\AUOptions which is set to a value of 5.  A 5 indicates that automatic updates are required, but can be configured by end users.  When this registry entry is removed, ITBrain shows updates as running.  This needs to be fixed in ITBrain, as this is a bug.

[Stanislav]

Hi @dan3485

We fixed this issues with a few months ago. If this situation is still present please contact our support to collect some logs and investigate this situation. We will need the ITbrain Monitoring logs and export of the Registry key AUOptions so we can reproduce the issue internally.

 Please send an e-mail to support@itbrain.com, reference in the e-mail this post for faster processing.

[dan3485 · Accepted solution]

This has been fixed.  The problem was that the registry key AUOptions was set to REG_SZ, it needs to be a REG_DWORD.  Once that was changed, the problem went away.

[Stanislav]

Hi @dan3485

Thanks for the feedback regarding this situation. 

Do you think that the AUOptions key was set by default as REG_SZ or someone changed it ( application. supporter)? 

We just want to find out if Microsoft changed something so we can adjust our code so it will work with REG_SZ as well. 

[dan3485]

This was part of our image, as we modify the windows update settings to control when updates happen.  It was a human error. :smileyhappy:

[Stanislav]

Hi @dan3485

Thanks for the feedback. 

I am glad the situation was resolved and it's not a common problem.