ITBrain monitoring listing as unavailable on clone server

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Posted by BisonGrid
Photon

ITBrain monitoring listing as unavailable on clone server

Hi,

I am trying to use ITBrain monitoring on a server that is a clone of one that already had the monitioring enabled. I removed the original server from my account and tried to add the new server but it said that monitoring was unavailabe.

Thanks,

Adrian

1 Reply
1 Reply
Posted by ITbrain Staff
ITbrain Staff

Re: ITBrain monitoring listing as unavailable on clone server

Hi @BisonGrid

In order to activate Monitoring on a Windows Server OS please make sure you have added the Server ID to your partner list. On the Server, TeamViewer has a server ID and if using RDP session ID is generated. 

If this is not the case please let us know what error you get when trying to activate Monitoring. 

Alternatively, you can contact our support for more assistance. 

Product Owner ITbrain