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Posted by dan3485
Digon

Windows Update not active

ITBrain is showing Windows Update not active, but it's clearly running on the machine I have it installed on.  The update history shows updates being installed.  Exactly what is ITBrain checking for on the remote machine?

ITBrain version is 1.0.100521

TeamViewer version is 13.1.3629

Windows 10 1709 Pro

 

6 Replies
1 Accepted Solution

Accepted Solutions
Posted by dan3485
Digon
Solution

Re: Windows Update not active

This has been fixed.  The problem was that the registry key AUOptions was set to REG_SZ, it needs to be a REG_DWORD.  Once that was changed, the problem went away.

 

6 Replies
Posted by dan3485
Digon

Re: Windows Update not active

It looks like this is a bug in ITBrain.  I found the ITBrain logfile, and the entry:

COSUpdate::CheckAutoUpdateSettings(): Unknown value for AUOptions: 53

Refers to this registry entry: HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate\AU\AUOptions which is set to a value of 5.  A 5 indicates that automatic updates are required, but can be configured by end users.  When this registry entry is removed, ITBrain shows updates as running.  This needs to be fixed in ITBrain, as this is a bug.

 

Posted by ITbrain Staff
ITbrain Staff

Re: Windows Update not active

Hi @dan3485

We fixed this issues with a few months ago. If this situation is still present please contact our support to collect some logs and investigate this situation. We will need the ITbrain Monitoring logs and export of the Registry key AUOptions so we can reproduce the issue internally.

 Please send an e-mail to support@itbrain.com, reference in the e-mail this post for faster processing.

 

 

Product Owner ITbrain
Posted by dan3485
Digon
Solution

Re: Windows Update not active

This has been fixed.  The problem was that the registry key AUOptions was set to REG_SZ, it needs to be a REG_DWORD.  Once that was changed, the problem went away.

 

Posted by ITbrain Staff
ITbrain Staff

Re: Windows Update not active

Hi @dan3485

 

Thanks for the feedback regarding this situation. 

Do you think that the AUOptions key was set by default as REG_SZ or someone changed it ( application. supporter)? 

We just want to find out if Microsoft changed something so we can adjust our code so it will work with REG_SZ as well. 

Product Owner ITbrain
Posted by dan3485
Digon

Re: Windows Update not active

This was part of our image, as we modify the windows update settings to control when updates happen.  It was a human error. Smiley Happy

Posted by ITbrain Staff
ITbrain Staff

Re: Windows Update not active

Hi @dan3485

 

Thanks for the feedback. 

I am glad the situation was resolved and it's not a common problem. 

Product Owner ITbrain