Gen:HackTool.WinCred.1 - On 2 of our computers - Keeps coming back

Posted by Staff
Staff
Solution

Re: Gen:HackTool.WinCred.1 - On 2 of our computers - Keeps coming back

Hi @pia777

The situationw as resolved as I wrote a week ago. 

Please have a look at the post above yours. The False positive detection was remedieted within 24 hours as mentioned. The detection is no longer present in our signatures. 

Highlighted
Posted by repair2u
Henagon
Solution

Re: Gen:HackTool.WinCred.1 - On 2 of our computers - Keeps coming back

Gen:HackTool.WinCred. some computers - Keeps coming back

please fix 8/5/2017

1 Reply
Posted by Staff
Staff

Re: Gen:HackTool.WinCred.1 - On 2 of our computers - Keeps coming back

@repair2u


Thanks for the message.


Please go to the alert and see the path of the file. Add the file to a password protected arhive (pass:infected) and send it to us at: support@itbrain.com

We will analyze the file and then see why it keeps coming back.


More details about the process can be read here:

https://community.teamviewer.com/t5/ITbrain-support/ITbrain-Anti-Malware-detects-legitimate-applicat...