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Posted by HSTES
Henagon

Customizable Support Window at Session Start

Hello fellow Teamviewer-Poweruser,

 

my company uses the Remote Access from Teamviewer to support our customers. Since the DSGVO is in force for european citizens, we are searching for a solution to let our customers know about our support terms.

We would like to suggest a feature where it is possible to costumize a support pop-up window.
The window should pop-up when a session is started and the costumer should be able to choose if he agree´s to the support terms or not.
If he doesn´t agree the session should be closed without showing the customer´s screen to the employee.

Thanks.