Posted by mLipok
Heptagon

Downloading SupportCollector

Few times I was asked by SupprotTeam for:

Could you please download our Support Collector app from the following link:
http://download.teamviewer.com/SupportCollector

I would propose new FeatureRequest:
Add this SupportCollector to each TV APP or add a feature to download them directly.

CASE:
Few times I had problem with TV I need to restart server because they dont want start.
After that TV Support asked me to download  SupportCollector .
This was too late.
I was not remember which PC had this problem.
I'm always forgets about this URL to download SupportCollector.

 

Regards,
mLipok , AutoIt MVP

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Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Downloading SupportCollector

Hi mLipok,

thanks for asking.

I imagined the support collector being part of the help menu in the software. So that you do not have to remember the URL.

I forwarded this to our Support Collector experts :)

Have a good one.

1 Reply
6 Replies
Posted by mLipok
Heptagon

Re: Downloading SupportCollector

Please also add this SupportCollector here:

https://www.teamviewer.com/pl/download/windows/


EDIT:
Today I was looking for this program for several minutes before I remembered that I wrote about it here on the forum.

 

Regards,
mLipok , AutoIt MVP

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Posted by finius
Henagon

Re: Downloading SupportCollector

How about executing it remotely from a command line (remote powershell) if no GUI access to client system is possible?

Posted by TeamViewer Staff
TeamViewer Staff

Re: Downloading SupportCollector

Hey there,

 

Thank you mLipok for the original post :)

 Short update from my side here : there is a new support collector that includes some new features : Tracert to last used TeamViewer-router, Support for the tools tcping and WinMTR ... It enables us to better troubleshoot network issues.

  

TeamViewer_SupportCollector (.NET2.0 for Windows XP)

 TeamViewer_SupportCollector_NET45 (.NET4.5 for all other Windows versions)

 Released version is 2.3.

Posted by mLipok
Heptagon

Re: Downloading SupportCollector

Thanks for your answer and news.
But could you say something about the future of this FeatureRequest ?

 

Regards,
mLipok , AutoIt MVP

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Highlighted
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Downloading SupportCollector

Hi mLipok,

thanks for asking.

I imagined the support collector being part of the help menu in the software. So that you do not have to remember the URL.

I forwarded this to our Support Collector experts :)

Have a good one.

1 Reply
Posted by mLipok
Heptagon

Re: Downloading SupportCollector

Hope you will back with good news from your experts, but for now thanks for this information.

 

Regards,
mLipok , AutoIt MVP

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