Posted by NoelF
Photon

Event ID 10005 "Installation requires admin rights" when installing through Intune

Hi guys!

My customer has purchased a licenced version of Teamviewer and has provided me with the .MSI installer for the client side of it.  I'm trying to deploy it through Microsoft Intune as a Line of Business application (that's how you deploy MSI's via Intune), but the installation is always failing.

When I look on a client computer where the installation has failed, I can see an Event ID 10005 with the error "TeamViewer 12 (MSI Wrapper) -- Installation requires Admin-Rights"

As far as I know, Intune installs software as Local System, and I'm pretty sure it would just be running the msiexec /i teamviewer.msi /quiet command to install it.

I've tested this installation command line in a command prompt running as Local System and teamviewer installs just fine.  So I'm not sure what's going on for Intune to keep failing the install.

Any ideas? or maybe some switches I can pass to the teamviewer.msi?

6 Replies
6 Replies
Posted by Former Staff Gogola
Former Staff

Re: Event ID 10005 "Installation requires admin rights" when installing through Intune

Hello Noel,

We are aware of the issues surrounding the deployment of the TeamViewer MSI package through Intune. At the moment, it is not supported due to the additional assignment tool .exe needed to complete the installation. Intune standalone only supports the deployment of .MSI packages to Win 10 devices enrolled via MDM. If you are trying to deploy through the full Intune agent then please let me know.

To support our customers and improve the user experience, TeamViewer will be releasing an improved method of deploying the MSI package. I do not have an ETA to share just yet.

Technical Business Development Manager
Posted by SJ1
Henagon

Re: Event ID 10005 "Installation requires admin rights" when installing through Intune

Hi,

we have upgraded to TeamViewer 13 Subscription today and have the same issue deploying TeamViewer.msi with Intune MDM in our Network. The Appstore Version is way to basic to use for Customer Support.

I hope we get an updated msi soon.

Posted by Vorian
Henagon

Re: Event ID 10005 "Installation requires admin rights" when installing through Intune

Hello Gogola,

Is there an ETA now ? I have the same problem and we can't use the current TeamViewer integration with Azure Intune, because it's too much steps for the end user, it's much more complicated than the plain old Microsoft Remote Assistance.

Thanks !

Posted by SJ1
Henagon

Re: Event ID 10005 "Installation requires admin rights" when installing through Intune

Any update to this issue?

Posted by simon2
Henagon

Re: Event ID 10005 "Installation requires admin rights" when installing through Intune

Would also like an update please.

Posted by atreides1
Photon

Re: Event ID 10005 "Installation requires admin rights" when installing through Intune

Same problem here.